How Bidwerk Handles Your Information
This policy explains what information we collect, how we use it, and how we protect it. It applies to customers requesting services and providers using Bidwerk to submit bids or offers.
Information We Collect
We collect information you provide when using Bidwerk. This includes:
Name, email, phone number, and account details
Vehicle information and repair, towing, or offer request details
Comments, photos, service categories, and communication preferences
For providers: business name, location, service areas, bid details, and subscription info
Location data when you use features like "Use My Location," towing fields, or provider search
How We Use Information
We use your information to run the platform. Specifically, we use it to:
Create and manage accounts
Process repair, towing, and vehicle offer requests
Match requests with nearby providers or buyers
Allow providers to submit bids and customers to select them
Send transactional emails and account notices
Review provider applications and manage subscriptions
Improve platform performance and prevent misuse
Support AI tools that help describe issues or improve matching — these are informational only, not professional advice
How Information Is Shared
We share request details with providers and buyers so they can submit bids or offers. This may include vehicle details, photos, service category, and location.
When a customer selects a bid, we share contact details between the customer and provider to coordinate the service.
We also share information with vendors who help us operate Bidwerk, such as:
Payment processors
Email and hosting providers
Analytics and mapping services
Authentication and security tools
Bidwerk does not sell personal information to advertisers or data brokers.
Payments and Subscriptions
Payments are handled by third-party payment providers. Bidwerk does not store full credit card numbers.
Payment providers handle billing data under their own privacy and security practices.
Photos and Vehicle Information
You may upload vehicle photos to help providers evaluate your request.
Only include images relevant to the vehicle or service need.
Avoid uploading photos that show personal documents, payment cards, or unrelated people.
Location Information
We use location data to support:
Nearby provider search and radius filtering
Repair shop matching
Towing pickup and destination setup
Vehicle offer matching and request routing
Location data is used only to operate the service and is not sold.
You can control location permissions through your browser or device settings.
Cookies, Analytics, and Platform Data
We use cookies and analytics tools to keep you signed in, protect the platform, and improve performance.
These tools also help us diagnose errors and understand how the platform is used.
Data Security
We use technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse.
No online service can guarantee absolute security.
Data Retention
We keep information as long as needed to:
Operate the platform
Maintain business and legal records
Resolve disputes and prevent fraud
Comply with legal obligations
Your Choices
You can manage your information by:
Updating your account details
Managing communication preferences
Controlling location permissions in your browser or device
Contacting us to request access, correction, or deletion of your information
Depending on your location, you may have additional rights over your data.
Account Deletion
You may request account deletion by contacting Bidwerk support.
Some information may be kept for fraud prevention, legal compliance, or dispute resolution.
Children's Privacy
Bidwerk is for users 18 and older. It is not directed at children under 13.
We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time.
We will notify users of material changes via the platform, email, or by updating the date above.